delivering
LOCALLY
leading
GLOBALLY
| ABOUT HUAWEI AUSTRALIA | ||
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Huawei is an world-leading |
Huawei offers a complete telecom product portfolio, covering mobile, broadband, core network, transmission network, data communication, value-added services, terminals and services.
Featuring “high quality, excellent service, low operating costs and high customer priority”, we have established comprehensive strengths and continuously provide competitive products and services for customers.
Our regional head office is situated in Sydney and serves as the centre for greater Australia, New Zealand and the South Pacific region. |
Huawei’s Australian office supports various key functions of our operations such as business development, marketing, human resources, finance, post-sales and technical support.
Our Sydney office also includes a modern training centre and test lab to enhance our customer service and support in the region.
Huawei supports a growing number of top telecom operators, in addition to a number of internet service providers and utilities. |
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| GLOBAL REACH | ||
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In just over 20 years, Huawei
Huawei is leading globally by delivering locally. |
Today, the company operates in developed and emerging markets around the World, headquartered within a special Economic Zone – City of Shenzhen – a booming technology hub within China.
Huawei’s products and solutions are deployed in over 100 countries and serve 45 of the World’s top 50 operators, as well as over one billion users worldwide.
Huawei Technologies is a world-leading telecom solutions provider focused on building long-term partnerships with telecom operators.
Through our passionate employees and unmatched R&D capabilities, we respond quickly to customers’ needs with a comprehensive, customised set of offerings. |
In 2008, Huawei recorded USD23.3 billion in contract orders, 75% generated from international markets.
As a progressive organisation, Huawei is committed to management transformation benchmarked against industry best practice. Since 1997, IBM, the Hay Group, Mercer, PricewaterhouseCoopers, Fraunhofer-Gesellschaft and Accenture have served as Huawei’s consultants in areas such as corporate management, human resources management, employee shareholding, financial management, and quality control.
Huawei’s financial reports are audited by KPMG. |
| STRATEGIC PARTNERSHIPS | ||
| Huawei has built long term relationships with some of the largest telecoms operators in the region. |
We have built a 3-level customer-service system to support customised solutions. This includes HQ, regional and local offices.
Huawei Australia has local technical service engineers and also works with a number of local service partners.
Technical Support offices in Australia and New Zealand offer a range of Engineering, Support, and Managed Services such as Project Management, Network Roll Out, Installation and Commissioning, Network Planning and Optimisation. |
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We provide various levels of support services with guaranteed SLAs including Maintenance, Operate Maintain & Assist as well as Managed Services.
Project and services teams are regularly deployed to provide a range of Engineering Services for customers in Papua New Guinea and the South Pacific Islands.
Huawei has also established Customer Service and Support Departments (CSSD) in Sydney and Auckland, which adhere to ISO9001 standard, providing local engineers on the ground, and 24/7 support for frontline technical assistance and website support. |
Our local customers can be assured of high level support service via:
- Access to technical support hotline - Prompt service - Rapid spare parts delivery, which is enhanced through our Local Spare Parts Hub located in Sydney and our Spare Parts Logistics partner Schenker Australia. |
Global Partnerships
Huawei has joint ventures with Nokia-Siemens in TD-SCDMA solutions, Symantec in security and storage appliances and Global Marine in submarine network solutions. Huawei partners with industry leading players through joint labs with companies such as Intel, Motorola, Sun Microsystems, Qualcomm, Microsoft and Infineon, amongst others. |
| IN THE COMMUNITY | ||
| Huawei is working in the Australian community to support a group of young Indigenous Australians as they take on the challenge of a lifetime with Kyle Vander-Kuyp on the Kokoda Trail. |
Huawei’s sponsorship will cover the costs of five of the 24 young Indigenous leaders as they take part in the Jobs Australia Foundation’s Indigenous Youth Leadership Program on the Kokoda Trail from 1-10 August 2010.
Jobs Australia Foundation Chair David Thompson said Huawei’s sponsorship of this inspirational trek sends a great message to the Australian business community about the value of developing the skills of our future Indigenous leaders. |
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| IN THE COMMUNITY | ||
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Jobs Australia Foundation was established to help disadvantaged communities throughout Australia and Huawei hopes that backing the trek leads other businesses to do the same.
We are also proud to be a sponsor of the National Press Club.
Bridging the Digital Divide
Worldwide, Huawei is actively involved with trying to promote equal access to telecommunications and bridge the ‘Digital Divide’ between developing and developed nations through running CSR projects in regions such as Africa and Western China. |
Huawei contributes to local economies by increasing employment and training local engineers in advanced technical skills. Huawei has established 29 training centres worldwide in order to enhance our ability to transfer our professional knowledge in various fields.
Environmental Sustainability
Huawei is also committed to looking after the environment by designing environmentally-friendly products such as The Green Sites Solution which can reduce the power consumption of a base station by up to 60% and which is able to be integrated with environmentally-friendly energy sources such as wind, solar power, and methane. |
Huawei has adopted many measures toward energy conservation, which has resulted in an average annual energy costs reduction of 6.3% since 2003.
In 2008, Huawei joined the Global |
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